Agent & Customer Policy

Notice to Online Betting CustomersThe Company shall not be liable for any loss, fraud, misappropriation of funds, unauthorized transactions, negligence, misconduct, or other acts or comissions committed by agents, sub-agents, or third parties. Customers are solely responsible for ensuring that deposits are made through authorised channels and to verified accounts.Any funds transferred, deposited, or entrusted to an agent or sub-agent outside the Company's approved procedures shall be at the customer's own risk. The Company accepts no responsibility for disputes arising between customers and agents, including but not limited to deposit-related fraud, unauthorised collection of funds, misrepresentation, or breaches of trust.The Company reserves the right to investigate, suspend, or terminate the appointment of any agent found to be in breach of the Agent Code of Conduct; however, such action shall not create any liability on the part of the Company for losses incurred by customers as a result of the agent's conduct.

Code of Conduct for Agents1. PurposeThis Code of Conduct establishes the standards of behavior, professionalism, integrity, and compliance expected of all betting agents. Agents must act in the best interests of the company, customers, and regulatory requirements at all times.

2. Compliance with Laws and RegulationsAgents shall:

Comply with all applicable laws, regulations, and licensing requirements.
Adhere to the company's policies, procedures, and responsible gaming standards.
Support Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) requirements.
Report any suspected illegal, fraudulent, or suspicious activity immediately.

3. Integrity and Professional ConductAgents shall:

Act honestly, ethically, and professionally in all dealings.
Provide accurate information to customers and the company.
Avoid making false, misleading, or deceptive statements.
Refrain from engaging in proxy betting any activity that could damage the company's reputation.

4. Customer Identification and VerificationAgents shall:

Ensure all customers are properly identified and verified before facilitating account-related activities.
Never assist customers in providing false or misleading identification documents.
Immediately report suspected identity fraud, account sharing, or impersonation.
Cooperate fully with compliance and investigation teams.

5. Anti-Fraud MeasuresAgents shall:

Monitor and report suspicious betting patterns or account activities.
Not facilitate or encourage the use of VPNs, proxy services, or any method designed to conceal a customer's true location or identity.
Not assist customers in circumventing regulatory, geographic, or verification requirements.
Immediately escalate any suspected fraudulent activity.

6. Responsible GamingAgents shall:

Promote responsible gambling practices.
Refrain from encouraging excessive or irresponsible betting.
Respect self-exclusion, account restrictions, and responsible gaming measures.
Direct customers to available responsible gaming resources when appropriate.

7. Confidentiality and Data ProtectionAgents shall:

Protect confidential customer and company information.
Use customer information only for authorized business purposes.
Comply with all data protection and privacy requirements.
Not disclose customer information to unauthorised persons.

8. Financial ConductAgents shall:

Maintain accurate records of all transactions.
Never accept or process funds on behalf of customers unless specifically authorised by the company.
Not engage in money laundering, fraudulent transactions, or unauthorised financial activities.
Promptly report any unusual deposits, withdrawals, or transaction requests.

9. Conflicts of InterestAgents shall: