At the heart of responsible gaming is the understanding that your well-being comes first. We are committed to creating a safe and supportive environment where customers can make informed decisions about their gambling activity.
If you feel that your gambling habits are becoming difficult to control, or if you simply need time to regain balance, our Self-Exclusion Program is available to help. Whether you choose a temporary break or permanent exclusion, we respect your decision and are committed to supporting you in taking control of your journey toward healthier gambling habits.

1. We recognize that some individuals may experience difficulties controlling their gambling behavior. For this reason, we provide a Self-Exclusion Application Form that enables customers to voluntarily restrict or permanently stop their access to our products and services. We are committed to supporting customers who wish to take positive steps toward regaining control of their gambling activities.
2. Self-exclusion is a voluntary responsible gambling tool that allows customers to prevent themselves from accessing their account and participating in gambling activities on our platform for a specified period or permanently.
   Customers may request self-exclusion if they:
   Feel they are spending more time or money on gambling than intended.
   Experience financial, emotional, family, or personal difficulties related to gambling.
   Wish to take a break from gambling as a preventative measure.
   Believe that gambling is negatively impacting their well-being.
3. Customers are encouraged to monitor their gambling activity and make use of responsible gambling tools where necessary. Recognizing the need for a break and seeking help are important steps toward maintaining a healthy relationship with gambling.
   We encourage customers to regularly review:
   Time spent gambling.
   Amounts wagered and lost.
   The impact of gambling may have on their finances, relationships, employment, and overall well-being.

Taking a break from gambling is not a sign of weakness. It is a sign of strength, self-awareness, and commitment to your personal well-being and the well-being of those who care about you.

 

Need support? Talk to us.
Our advisors are ready to guide you through the self-exclusion process.
Call us on +94 72 611 0110.